Order, Production, Shipping & Returns
Our jewelry production is kind of a mix inbetween the workflow of a classic goldsmith and a tattoo artist. We can separate into three phases:
01 Limited Pre-Orderphase/Drop:
You can only pre-order within the limited order phase which is open for about 2-3 weeks from our drop catalogue/collection page.(Kind of like a tattoo artists flashbook) The exact details and timeframes you can find on the products page.
Please be aware: All our drops could be end earlier when our maximum production capacities are reached. So we recommended to order sooner than later.
If you do not want to miss out, you can subsribe to our newsletter on the homepage of our website to be the first to know about upcoming or released drops.
After the preorder phase there is our production phase in which we handcraft your jewelry in our studio. Currently this is at Lake Constance/Germany.
03 Shipping & Receiving:
As soon as your product is ready to ship, you will be notified via email with a tracking code. All our products are shipped insured via post or DHL. Track your parcel and make sure to receive it at home or your post office/packing station near you.
Duration of the whole process:
Please keep in mind that all of our products are made specially for you. This whole process takes about 2-6 weeks, depending on when and what you are ordering.
RETURNS AND EXCHANGES
Since each of our jewelry pieces is handmade to measure for you, we're not obliged to accept returns. But at NEN.X we want to ensure you're the happiest customer that's why we are offering an optional 14-day return policy, starting from the day you receive your jewelry if your jewelry is unused and sealed with our original security tag in our original packaging.
Since our pieces are handcrafted especially for you, please consider that it is in the jewelry nature and wanted to have small differences from the pictures you order. (if you look super close) Please note that we can not accept returns or exchanges based on these individual characteristics.
Please always make sure to place your order thoughtfully and be confident about your ring size.
If you don’t know your Ring Size, we suggest you use our Ring Size Guide as a reference (please note that we cannot take responsibility for determining your ring size) or get measured by a local jeweler. In the unlikely case you still chose the wrong ring size for you, even after measuring, please consider getting assistance from your local jeweler to get your ring size fitted. They will be happy to help you.
If you still want to return your NEN.X product please write us an email to email@example.com with your order number and we will be happy to assist you with your return.
- To receive a refund, returned jewelry items must be in their original, unaltered condition. The jewelry box and storage pouch must be complete and undamaged. The products must be unworn, and the sealing label must remain unaltered on the jewelry pieces. Please use the original packaging to return. Note that damaged, soiled, or worn jewelry items cannot be refunded.
- We can only accept returns if you ship back with the original NEN.X RETURN LABEL that you get from us via email. To register your return send us an email to firstname.lastname@example.org . Please contact us with the original email address you placed your order with and always add your original order number.
- Customers will assume the cost of return shipping.
If you have any further questions please drop us an email to email@example.com and we are happy to assist you. (We speak German and English).